Deliver smarter retail customer experiences at scale

Consumers have high expectations, demanding seamless experiences wherever they engage with a brand - from online to in store.

Harness the power of your customer data

With AI-powered solutions, clients can receive real-time insights to deliver new value and more personalized retail customer experiences wherever consumers engage them.

Smarter business means greater resiliency

Intelligent automation and AI solutions help consumer companies maintain an “always-on” strategy, freeing up time and resources to focus where it matters most, on their customers.

Success stories

Groupe Casino

Reimagines the store experience with IBM technology for today’s tech-savvy consumers.


Helps deepen its consumer brand connection across all channels with IBM iX®.


Using AI and weather data to help consumers color their world.

Is your customer experience ready to digitally transform?

Take a quick appraisal to evaluate where your retail experience is on its transformation journey and see potential next steps.

Learn more

To explore technology solutions that can help enhance your retail customer experience, contact an IBM customer engagement expert today.