Best of Think 2021

Explore sessions that feature in-depth discussions on transforming customer experiences and leveraging AI solutions

Transforming for the future

The current COVID-19 pandemic is providing lessons that will help reshape the future of insurance. Consumers are re-evaluating their own risk management and it can be hard to differentiate between insurance policies and financial services products. As a result, many carriers are competing on pricing instead of maximizing lifetime customer value. To truly meet and exceed customer expectations, achieve customer-centricity and unlock new growth, you need innovators to reinvent the core of your business. Automation, insights and intelligence will transform and prepare you for the future. This requires new skills, processes, technology and culture. The insurance companies that become an essential part of their customers’ lives with seamless, secure, personalized engagement will win.

Today, IBM works with the top 100 carriers worldwide, bringing capabilities such as blockchain, Internet of Things (IoT), artificial intelligence and cloud for flexibility and innovation; industry expertise; and global delivery presence to realize this vision and upgrade legacy systems.

A future of insurance solution

Resources

Discover how dynamic solutions from IBM can help modernize your client experience and improve customer satisfaction by keeping up with insurance industry trends.