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From our experts


Productising IT Services

Productising IT Services

By Jeremy Worrell

Agile’s principles can be applied more broadly than most people recognise, and compliment the dominant “digital” agenda which implicitly drives much of today’s business strategy.

From hype to help – Making AI real for supply chain professionals

By Roger Needham

The obvious question is: what’s in it for me and my bottom-line performance? Supply chain professionals need to understand how AI will reduce costs and/or increase revenues.

How to be a conversational bank – Seven steps to smarter customer service

By Michael Conway

Technology is already enabling conversational banking. Platforms such as IBM Watson have made it relatively easy to run virtual assistant proof-of-concepts and build conversational flows.