Intelligent automation (IA), sometimes also called cognitive automation, is the use of automation technologies – artificial intelligence (AI), business process management (BPM), and robotic process automation (RPA) – to streamline and scale decision-making across organizations. Intelligent automation simplifies processes, frees up resources and improves operational efficiencies, and it has a variety of applications. For example, an automotive manufacturer may use IA to speed up production or reduce the risk of human error, or a pharmaceutical or life sciences company may use intelligent automation to reduce costs and gain resource efficiencies where repetitive processes exist. An insurance provider can use intelligent automation to calculate payments, make predictions used to calculate rates, and address compliance needs.
Intelligent automation is comprised of three cognitive technologies. The integration of these components to create a solution that powers business and technology transformation.
The integration of these three components creates a transformative solution that streamlines processes and simplifies workflows to ultimately improve the customer experience.
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Intelligent automation platforms provide many benefits across industries as a result of the use of large amounts of data, precision of calculations, analysis and resulting business implementation. Key benefits include:
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Intelligent automation streamlines processes that were otherwise comprised of manual tasks or based on legacy systems, which can be resource-intensive, costly, and prone to human error. The applications of IA span across industries, providing efficiencies in different areas of the business.
The value of intelligent automation in the world today, across industries, is unmistakable. With the automation of repetitive tasks through IA, businesses can reduce their costs as well as establish more consistency within their workflows. The COVID-19 pandemic has only expedited digital transformation efforts, fueling more investment within infrastructure to support automation. As remote work also surges, roles will continue to evolve. Individuals focused on low-level work will be reallocated to implement and scale these solutions as well as other higher-level tasks. Middle managers will need to shift their focus on the more human elements of their job to sustain motivation within the workforce. Automation will expose skills gaps within the workforce, and employees will need to adapt to their continuously changing work environments. Middle management can also support these transitions in a way that mitigates anxiety to ensure that employees remain resilient through these periods of change. Intelligent automation is undoubtedly the future of work, and companies that forgo adoption will find it difficult to remain competitive in their respective markets.
From your business workflows to your IT operations, we’ve got you covered with AI-powered automation. Discover how leading companies are transforming.
IBM Cloud Pak® for Automation provide a complete and modular set of AI-powered automation capabilities to tackle both common and complex operational challenges.
Leading companies automate both business and IT to free up employees to focus on what they do best
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Watch the case study video to learn about automation and the future of work at Pearson.
Whether you want to automate complex operations that span your entire organization, such as procure to pay, or automate repetitive tasks, IBM AI-Powered Automation can help reduce your manual business processes and improve decision-making by combining core automation tools such as business process management and robotic process automation (RPA) chatbots with artificial intelligence. The IBM Cloud Pak® for Automation include a single, expert system and library of purpose-built automations - pre-trained by experts – and draws on the extensive IBM domain knowledge and depth of industry expertise from 14,000+ automation practitioners.