Meet Rosie – The newest member of the team
With the unexpected impact of COVID, IBM has also been working with the RFU to transform the customer support experience. In these unprecedented times customer support teams have been stretched to their limits, adjusting to new ways of working and dealing with an ever-changing set of rules and restrictions, resulting in an influx of complex questions and increasingly anxious customers. Step up Rosie – the RFU’s new virtual agent using IBM Watson Assistant. Rosie is public facing and tackling questions, 24/7, running on the IBM Cloud.