Marketing and Sales, CMO
Marketers and sellers are finding new ways to sharpen insights with AI and other technologies.
This study explores how the enterprise experience drives the customer experience, and how a “North Star” CX is a guide for doing business.
Learn about perception gaps between customer experience (CX) practitioners and executives regarding artificial intelligence (AI).
This fourth report in our customer experience (CX) series explores why many customers are choosing not to embrace companies’ digital CX initiatives.
When thoughtfully applied in concert, agile approaches and design thinking can help teams deliver differentiated solutions for higher customer value and growth.
Access data and interviews with more than 2,000 CMOs to explore how the CMO role is evolving in response to a challenging, changing landscape.
Recent improvements in artificial intelligence, machine learning and other cognitive technologies are poised to change everything for call centers.
Blockchains help to build better supply chains and customer relationships.
Armed with insights about customers at every touchpoint, cognitive computing may deliver the personalized experiences consumers expect.
This third report in the IBM IBV Customer Experience (CX) series explores the deep impact CX reinvention is having on organizations and their employees.