Powering warranty reinvention

How electronics companies leverage new technologies to improve warranty management

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Executive overview

Authors: Cristene Gonzalez-Wertz

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, IBM Institute for Business Value Research Leader, Electronics,
Lisa-Giane Fisher

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, Benchmarking Leader, Middle East and Africa, IBM Institute for Business Value

Energizing warranty management Our recent survey of electronics warranty executives revealed that only one-third of warranty costs are spent on direct repair or defective goods replacement. While warranty management has always been a critical competency for electronics companies, it’s also a measure of quality and brand integrity. This report explores how the evolution of analytics to cognitive computing, coupled with a rise of Internet of Things (IoT) technologies and platforms, can provide new and innovative ways for organizations to evaluate and improve warranty operations.


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