The value of virtual agent technology

Improve customer service and boost financial results with AI-enabled systems.

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IBM Cognitive Care (will open in a new window)

IBM Cognitive Care

Improve customer and employee experiences with market-leading conversational AI.

IBM Consulting Customer Experience (will open in a new window)

IBM Consulting Customer Experience

Empower customers and agents with essential customer service.

IBM Watson Assistant - Intellegent Virtual Agent (will open in a new window)

IBM Watson Assistant - Intellegent Virtual Agent

IBM Watson Assistant is a service on the IBM Cloud to help you build and deploy virtual assistants.

How can IBM help you?

IBM Cognitive Care (will open in a new window)

IBM Cognitive Care

Improve customer and employee experiences with market-leading conversational AI.

IBM Consulting Customer Experience (will open in a new window)

IBM Consulting Customer Experience

Empower customers and agents with essential customer service.

IBM Watson Assistant - Intellegent Virtual Agent (will open in a new window)

IBM Watson Assistant - Intellegent Virtual Agent

IBM Watson Assistant is a service on the IBM Cloud to help you build and deploy virtual assistants.

Reinventing the contact center

The COVID-19 pandemic is forcing organizations to rethink and radically change operations in real time, leading to increased pressure on contact centers. AI-powered virtual agent technology could help...

Build AI chatbots employees want to talk to (will open in a new tab)

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Build AI chatbots employees want to talk to

In the workplace, AI-powered enterprise chatbots can provide a one-on-one, personalized employee experience.

Better health outcomes with AI-powered virtual assistants (will open in a new tab)

Better health outcomes with AI-powered virtual assistants

AI-enabled virtual assistants can open the door to more, and better, healthcare choices.

Redesign for enterprise AI

Agentic AI won't work in a fragmented IT estate. Learn how renovating architecture, data, decision rights, and operating model can help you deliver AI-powered returns that will set your organization a...

Where AI breaks–or breaks through

The AI-human operating model: why the same AI delivers radically different results across organizations.

The calculus of AI sovereignty

Selective AI sovereignty lets organizations balance control, flexibility, and risk. Here's how.