HomeBanking and financial markets

The next-generation platform for banks


Securing superior customer experience for the digital age

Download the full report

The financial crisis of 2008, along with relentless competitive and cost pressures, have forced innovative ways of making the banking experience more compelling for customers. With so much attention on payments, analytics and security, among other things, the systems on which they run are rarely seen as interesting or “cool.”

Download the full report

How can IBM help you?

Create a superior customer experience, build agile core banking systems, offer innovative payment services and optimize enterprise risk management.

Find out more

The bank becomes a platform. Explore new integrated business models that weave financial services into customers’ daily lives.

Learn more about next generation banking


Bookmark this Report  


Meet the authors:

Likhit Wagle

Connect with author:


, Global Industry General Manager, Banking & Financial Markets; Industry Academy Member;
Chae H. An

Connect with author:


, Vice President and Chief Technical Officer, IBM Financial Services Sector;
Nicholas Drury, Global Banking and Financial Markets Leader, IBM Institute for Business Value

Related reports
Learn how cloud has become a fundamental enabler of banking innovation.
Cognitive computing, combined with advances in robotics, will enable restructuring of banking’s labor force to move to higher-value, customer-focused interactions.
Cognitive systems enable banks to grow revenues through improved customer experience and increased operational efficiency.
Becoming a Cognitive Enterprise requires transformation across the organization, with finance playing a critical role in enterprise evolution.