HomeInsurance

Becoming a risk concierge

Leading insurers are using technology to offer personalized service and a more streamlined customer experience.
Becoming a risk concierge
Leading insurers are using technology to offer personalized service and a more streamlined customer experience.
Download the insights(will open in a new tab)Subscribe for more insights from IBM IBV(will open in a new tab)
How can IBM help you?
Insurance solutions (will open in a new window)

Insurance solutions

Our solutions can help Insurance organizations make their policy holders’ experiences more personalized.

IBM iX (will open in a new window)

IBM iX

Elevate your brand with an integrated experience strategy. Create experiences your customers can’t live without and your competitors can’t touch.

IBM Consulting (will open in a new window)

IBM Consulting

We can help Insurance organizations successfully navigate digital transformation.

How can IBM help you?
Insurance solutions (will open in a new window)

Insurance solutions

Our solutions can help Insurance organizations make their policy holders’ experiences more personalized.

IBM iX (will open in a new window)

IBM iX

Elevate your brand with an integrated experience strategy. Create experiences your customers can’t live without and your competitors can’t touch.

IBM Consulting (will open in a new window)

IBM Consulting

We can help Insurance organizations successfully navigate digital transformation.

You might also like
Elevating the insurance customer experience
Elevating the insurance customer experience

Translations available

Elevating the insurance customer experience

State-of-the-art CX can build trust, boost engagement, and increase retention with customers.

Personalization, platforms, and data-designed offerings
Personalization, platforms, and data-designed offerings

Translations available

Personalization, platforms, and data-designed offerings

Insurers have to redefine their relationship with data to meet evolving customer needs.

The cloud-based insurance claim
The cloud-based insurance claim

The cloud-based insurance claim

Cloud computing capabilities allow insurers to automate claims management, reduce costs, and empower employees to deliver a superior customer experience.

Insurance in the AI era
Graphic with an illustration of an umbrella providing protection against a windstorm, symbolizing insurance coverage

Translations available

Insurance in the AI era

Insurers are using AI to boost efficiency and revenue but also need to address tech debt and skills gaps to realize AI’s full potential.

Generative AI in the insurance industry
Generative AI in the insurance industry

Translations available

Generative AI in the insurance industry

Explore three critical factors for the insurance industry as it adopts generative AI, including better alignment with customer expectations.

Becoming a risk concierge: From insurance provider to customer companion - German (will open in a new tab)
Becoming a risk concierge

Becoming a risk concierge: From insurance provider to customer companion - German

Insurance customers are starting to seek insurers who act as a “risk concierge.” Instead of just selling products, a risk concierge assesses and addresses customer risk holistically.