The platform-fueled future

New ways to differentiate in a changing insurance industry

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How digital business platforms are transforming the insurance industry With bespoke legacy systems impeding innovation, leading insurance organizations are looking to industry platforms – often powered by entrepreneurial insurtechs and other tech providers – to reduce cost, enhance flexibility and most importantly, improve customer experience and engagement. Platforms are a game-changer, with adopters of platform business and operating models gaining a decisive edge over competitors. Based on a survey of 1,000 insurance executives globally, we explore how platforms will free up insurers to differentiate on what they do best: manage, mitigate and price risk.

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Meet the Authors:

Christian Bieck

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, Global Insurance Leader, IBM Institute for Business Value,
Noel Garry

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, IBM Insurance Platforms Leader,
Holger Münch

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, Senior Managing Consultant, IBM Global Business Services

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