The evolution of process automation

Moving beyond basic robotics to intelligent interactions

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Executive overview

Authors: Gene Chao

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, Global Vice President and General Manager for IBM Automation,
Elli Hurst

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Rebecca Shockley

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, Executive Consultant CBDS Data Platform & AI, Global Business Services

View our study infographics Automation has a long and storied history. Today, advancements in artificial intelligence (AI) are spawning a new phase of automation: intelligent automation. Intelligent automation is changing the way enterprises operate by using advances in technology to optimize processes, personalize customer experiences and enhance decision making. In this report, we reveal the steps pioneering organizations are taking toward intelligent automation, as well as the ways they balance the operational efficiencies gained with the changes for their workforce.

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