Chatbots worth talking to

How cognitive solutions can accelerate human resources reinvention

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Executive overview

Authors: Eric Bokelberg

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, Talent & Engagement, IBM Global Business Services,
Jon Lester

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, Human Resources, IBM CHQ,
Tina Marron-Partridge

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, Global Leader, Talent & Engagement, IBM Global Business Services,
Nicholas Thompson

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, Talent & Engagement, IBM Global Business Services

Digital forces are reshaping how enterprises connect with their employees. Competitive market dynamics are driving significant changes in how human resources (HR) organizations attract, develop and support talent. Chatbots can be an integral aspect of the new digital HR experience with user-centric design that builds a motivated and high-performing workforce.


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