Designing employee experience

How a unifying approach can enhance engagement and productivity

Download PDF Report

Download PDF report

You might also like:


Women, leadership, and the priority paradox

Read Next


Executive overview

Authors: Maria-Paz Barrientos

Connect with author:


, Vice President and Partner,
Janet Mertens, Managing Consultant, Talent & Change practice, Meredith Singer

Connect with author:


, Associate Partner, Global Talent & Change Center of Competence

Winning employees’ hearts and minds Much as designing customer experience has dominated the thinking of companies competing in today’s digital environment, organizations are now reexamining the employee experience. Recognizing the impact experience has on employee engagement and productivity, companies are taking a more comprehensive view of how to influence it. Our research shows that employee experience is an important and complex issue, requiring companies to evaluate the close connection between employees’ physical, social and cultural environments, as well as the tools and relationships they need to get work done on a daily basis.


Related reports
This study explores how a small cadre of organizations unlock value by creating an inclusive corporate culture where all qualified employees have equal opportunities.
Learn how public and private sector leaders can work together to foster national and regional economic competitiveness in an era of uncertainty.
Innovative public education programs like P-TECH can help bridge the skills gap and fill new collar, 21st century jobs.
As workplace skills become a key business differentiator, Chinese leaders have an opportunity to redefine business and industry.