Designing employee experience

How a unifying approach can enhance engagement and productivity

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Executive overview

Authors: Meredith Singer, Associate Partner, Global Talent & Change Center of Competence, Janet Mertens, Managing Consultant, Talent & Change practice, Maria-Paz Barrientos, Vice President and Partner

Winning employees’ hearts and minds Much as designing customer experience has dominated the thinking of companies competing in today’s digital environment, organizations are now reexamining the employee experience. Recognizing the impact experience has on employee engagement and productivity, companies are taking a more comprehensive view of how to influence it. Our research shows that employee experience is an important and complex issue, requiring companies to evaluate the close connection between employees’ physical, social and cultural environments, as well as the tools and relationships they need to get work done on a daily basis.