Who’s leading the cognitive pack in digital operations?

Progress, priorities and profits

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Executive overview

Authors: Karen Butner

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, Business Strategy and Analytics Digital Operations and IoT Leader,
Louise Skordby

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, Vice President and Partner, Business Strategy and Analytics Practice and European Leader for Digital Operations Consulting

The road to the cognitive future runs through operations Senior executives are reinventing their companies and industries with analytics-enabled digital operations. For many, both strategy and execution have a way to go, as a new generation of cognitive computing promises greater value – and presents fresh challenges. Our research shows the business case for digital operations is compelling, with high-growth/high-profit companies acting more on company-wide, integrated strategies. These high performers are getting more out of the still-maturing cognitive technologies that power businesses behind the scenes. In this report, we discuss progress, priorities and profits along the road to the cognitive future.

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