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Banking automation: Designing for “no touch”

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Banks set their 2020 vision on cognitive automation and robotics A new industrial revolution is happening around us, and the financial services industry will change to reflect it. Bank business models, workforces, processes and services will need to transform radically to reduce costs, reduce risk, and enhance experience and value for customers.

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Meet the authors:

Mike Hobday

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, Vice President, General Manager, IBM Automation, Europe, Global Business Services;
James Cook

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, Global Practice Leader, Talent Development Optimization, IBM Global Business Services;
Nicholas Drury, Global Banking and Financial Markets Leader, IBM Institute for Business Value

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