AI and automation pay big dividends for telecom

Cost savings could transform the industry by allowing new investment in customer-friendly technology

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Executive overview

Authors: Rob van den Dam

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, Global Industry Leader - Telecommunications,
Martin Guillaume

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, Global leader for Sales Order Management, IBM Global Business Services,
Warwick Hill

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, Global Lead, Telco Media, Enterprise Transformation, IBM Global Business Services,
Jim Thornhill

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, Associate Partner, IBM Global Business Services

In a hugely competitive global industry, telecom operators must balance ongoing customer satisfaction against reducing operating costs. We propose bringing together AI and robotic process automation (RPA) to create cost savings, increase output and deliver more value.


How can IBM help you?

Bringing blockchain to telecom to digitally transform the business

Learn how CSPs can leverage blockchains to help optimize operations and develop new services

Leverage AI to drive smart reinvention of your workflows and technology

Learn more about AI, data, and analytics offerings


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