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AI and automation pay big dividends for telecom


Cost savings could transform the industry by allowing new investment in customer-friendly technology

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In a hugely competitive global industry, telecom operators must balance ongoing customer satisfaction against reducing operating costs. We propose bringing together AI and robotic process automation (RPA) to create cost savings, increase output and deliver more value.


How can IBM help you?

Bringing blockchain to telecom to digitally transform the business

Learn how CSPs can leverage blockchains to help optimize operations and develop new services

Leverage AI to drive smart reinvention of your workflows and technology

Learn more about AI, data, and analytics offerings


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Meet the Authors:

Rob van den Dam

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, Global Industry Leader - Telecommunications,
Warwick Hill

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, Global Lead, Telco Media, Enterprise Transformation, IBM Global Business Services,
Martin Guillaume

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, Global leader for Sales Order Management, IBM Global Business Services,
Jim Thornhill

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, Associate Partner, IBM Global Business Services

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