Cost savings could transform the industry by allowing new investment in customer-friendly technologyDownload the full report
In a hugely competitive global industry, telecom operators must balance ongoing customer satisfaction against reducing operating costs. We propose bringing together AI and robotic process automation (RPA) to create cost savings, increase output and deliver more value.
How can IBM help you?
Bringing blockchain to telecom to digitally transform the business
Leverage AI to drive smart reinvention of your workflows and technology
Meet the Authors:Rob van den Dam, Global Industry Leader - Telecommunications, Warwick Hill, Global Lead, Telco Media, Enterprise Transformation, IBM Global Business Services, Martin Guillaume, Global leader for Sales Order Management, IBM Global Business Services, Jim Thornhill, Associate Partner, IBM Global Business Services