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20/20 vision for the 2020 CIO


CIOs must evolve to lead successfully during the digital era

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Welcome to the golden age of technological innovation, where personal and organizational relationships are radically reimagined through digitization. This is an age when enterprises embrace collaboration and commerce by exponentially empowering new connections among expansive ecosystems of employees, customers and partners; digitization demands that businesses reinvent themselves within, and on the cloud; and a new Chief Information Officer (CIO) is emerging, possessing visionary thought fueled by business acuity and flexibility.

Business leaders understand that technology is key to gaining customers, market share and profitability (see Figure 1). However, to sustain customer-centric monetization models, the C-suite – especially CIOs –need to pursue opportunities that yield differentiated business value through technology.

It’s a new world, one in which the “I” in CIO is no longer just about “information,” but also about innovation, ideation, investment and social interactions. CIOs require renewed strategic wherewithal to:

• Apply artificial intelligence to drive workload transformation within the IT organization and the business.

• Drive relevancy by building collaboration within and beyond traditional dimensions.

• Construct secure infrastructures that protect resources and assets.• Broker new ideas, anticipating future events and acting with agility.

• Broker new ideas, anticipating future events and acting with agility.


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Meet the authors

Anthony Marshall, Senior Research Director, IBM Institute for Business Value

Michael Fitzgerald, Partner & CIO Advisory Global Leader, CIO Advisory Services

Daniel Gasparro

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, Associate Partner, CIO Advisory Services


Robert Murray

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, Partner & NA Practice Leader, CIO Advisory Services


Richard Warrick

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, Associate Partner and Digital Reinvention Lead, CIO Advisory Center of Competence



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