Becoming a risk concierge: From insurance provider to customer companion - French

Insurers are using AI to boost efficiency and revenue but also need to address tech debt and skills gaps to realize AI’s full potential.

Explore three critical factors for the insurance industry as it adopts generative AI, including better alignment with customer expectations.

Insurance customers are starting to seek insurers who act as a “risk concierge.” Instead of just selling products, a risk concierge assesses and addresses customer risk holistically.

Embedded insurance can help insurers capitalize on 3 emerging business opportunities.

Leading insurers are investing more in customer-facing technologies, driving higher growth rates and a better customer experience.

Cloud computing capabilities allow insurers to automate claims management, reduce costs, and empower employees to deliver a superior customer experience.