Home Finance and Risk, CFO2017 Global C-suite Study: Incumbents Strike Back

2017 Global C-suite Study: Incumbents Strike Back

Regardless of industry or segment, successful platform operators have several factors in common. They create an environment where everyone on the platform — the operator, partners, competitors and even customers — contributes to customer experiences. Operators also capitalize on the massive amounts of data that platforms generate. When shared and used properly, this data leads to continuous reinvention. Finally, they commit to innovation. Platform operators invest significantly in technologies such as IoT, AI and blockchain to consume, share, analyze and generate data for participants.

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Meet the authors

Philip Dalzell-Payne, Global Partner, IBM iX

Rita Gunther McGrath, Professor, Strategy, Innovation and Growth, Columbia Business School

Originally published 01 February 2018

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