Question 1

How many businesses are developing agentic operating models, and what benefits do they expect?

Accepted Answer

55% of businesses are actively developing or deploying an agentic AI operating model. Businesses that are developing or using these models expect agentic AI to dramatically improve outcomes by the end of 2027: +45% operational efficiency, +23% revenue growth, and +37% profitability.

Question 2

What is the biggest obstacle to autonomous execution?

Accepted Answer

Fragmentation—not talent or AI maturity—is the biggest constraint: 82% of leaders say siloed functions block the value autonomy delivers. A key way businesses are addressing this is by investing in data quality and governance improvements to enable autonomous AI decision-making at scale. 77% of leaders say they are doing this.

Question 3

What foundational capabilities enable agentic workflow adoption?

Accepted Answer

Our analysis finds that six foundational capabilities speed up adoption of autonomous workflows—but some are more consequential than others. Change management readiness is most important. The other five capabilities are AI governance foundations, data governance, real-time shared data integration, system integration, and financial integration.

Question 4

What is the interconnected enterprise?

Accepted Answer

The interconnected enterprise is an operating model organized around agentic workflows spanning functional domains. Data interoperability across the enterprise lays the foundation for both specific workflows and an orchestration layer enabled by a digital twin that mirrors operations. In the interconnected enterprise, AI agents execute work while experts define and oversee how work is done. This is AI-first operations: designed from the outset for agentic AI to play a central role in how value is created.

The blueprint for agentic operations

How to build an interconnected enterprise designed around agentic workflows. This is AI-first operations.

How to build an interconnected enterprise designed around agentic workflows. This is AI-first operations.

IBM Business Operations Services

IBM AI Services

IBM Business Transformation Services

IBM Business Operations Services

IBM AI Services

IBM Business Transformation Services

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