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Putting AI to work for customer service

Improve your service and delight your customers with generative AI. See the possibilities, and download the guidebook to get started.

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Watch (11:33)
What you’ll learn
  • AI-powered omni-channel experiences
  • Scaling the efforts of your field service agents
  • How to augment your contact center operations with AI
The question for enterprises looking to fold AI into their customer service is not why, but when. Manish Goyal Vice President and Senior Partner, Global AI and Analytics IBM
Related content

What if you could scale customer service that is personalized, empathetic, informative, and prompt? For the first time, generative AI is giving companies the confidence to deliver human-centered customer service at scale.

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Track 3 Putting AI to work for marketing Learn how businesses are using generative AI to help them advance their marketing efforts as customer expectations constantly continue to evolve.
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Track 3 Putting AI to work for application modernization Business operations evolve over time, and the applications that power them have to keep up. See how generative AI can accelerate the process, and download the guidebook to help you get started. Go to episode page
Track 1: Strategic essentials
Track 2: Elements of enterprise AI
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