Cognitive Chatbot with a Heart, with Hearti and Sompo

By IBM

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How many companies have survived more than 100 years?

And in this day and age of digital disruption where many startups have introduced different client experiences programs and apps to customers, how does an established insurance company keep up with their client experiences?

Sompo in Singapore (www.sompo.com.sg) is a member of SOMPO HOLDINGS, a trusted and established insurance and risk solutions provider in Japan for over a century. Since 1989, Sompo has been providing companies and individuals with premium yet affordable insurance in Singapore.

The insurance industry thrives on the trust of customers. And that trust needs to be established and reinforced through all interactions with customers. And for Sompo, above all, client’s well-being is what they collectively work for.  One thing that Stella Tan, CEO for Sompo Singapore recognised was that “customers do not want to be restricted to the way we worked; the office hours we have”.

Stella then looked at partnering with Hearti Lab (http://hearti.io), rather than competing with startups head-on, to come up with solutions to benefit the well being of their customers. Hearti Lab is a Singapore startup that provides an ecosystem for enterprises, employees and insurers to improve the well-being of people, which matches what Sompo’s mission.

Catch this 15-minute video where Stella talks about the challenges in the insurance industry, and enabling customers to buy what they want, when they want and and Hearti’s founder, Keith Lim coming up with a solution for Sompo “who needed it fast and needed it good”.

Click here to find out more about IBM’s easy-to-use APIs including Watson Conversation.

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