Client Experience showcase at the Singapore FinTech Festival 2017

By IBM

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While 62% of banking executives believe they are delivering an excellent customer experience, only 35% of customers share their view. Check out the use cases on machine learning, IBM data science experience and the unmatched Watson cognitive capabilities that will enable you to understand and interact with customers, as well as reach new customers.

In this 15 minute video, our IBM experts will highlight use cases and demos that will enable you to understand and interact with customers, as well as reach new customers specifically :

The Science of Customer Delight
Today, everything from emails, phone calls, text, images, video, social media data streaming, weather & location data collectively form a reservoir of contextualized customer-related data. What if you could reveal deep insights from your data without spending hours trying to make sense of all the data? How much more productive could you be if you could explore your data securely through an intuitive unified view? Now you can, using natural language and data science platforms, powered by IBM’s cognitive technology.

Try out IBM Data Science Experience and solve your toughest data challenges with the best tools and the latest expertise in a social environment built by data scientists.

A  Demographic of One
Machine learning provides personalization that keeps clients coming back! Improve customer loyalty and trust through combination of transactional data, social information and sentiment analysis at the moment of customer interaction, to develop personalized offers generated in real time.

Learn more about the new z14 , the foundation of trusted digital experiences.

Conversational Banking
AI powered with natural language processing that transform bots into intelligent personalized banking advisors will be central to customer interaction in retail banking in near future. All analysts are recommending that banks and vendors formulate concrete strategies around conversational banking. What is your strategy?

Use Watson language, conversation, speech, vision and data insight APIs to add cognitive functionality to your application or service.

Quickly and easily build a chatbot for your organization – no machine learning experience required. Try Watson Virtual Agent for 30 days and see what a cognitive virtual agent can do for your business. No credit card required.

Contact us if you would like to find out more about the offerings mentioned in these presentations.

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