Augmented intelligence in banking

By IBM

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The client at the heart of transformation

Systems that learn

The Fourth Industrial Revolution, in which augmented human intelligence creates a confluence of the physical, digital and biological realms, is underway. 1 We are now living through the “end of code,” moving from a coding world to a learning world. In the coding world, the aim was to understand what businesses wanted to do and produce programs that executed those requests. The learning world is characterized by systems that have three essential elements: knowledge, skills and experience.

Our ExpertInsights experts talk about 3 primary domans in financial services where augmented intelligence is already at work. Also in this report, find out the key learnings from the first movers who have used augmented intelligence to become more customer-centric.

1Schwab, Klaus. “The Fourth Industrial Revolution: what it means, how to respond.” World Economic Forum. January 14, 2016.
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