Quick answers to your Aspera questions

Visit IBM's technical support resource for all IBM products and services including fixes, drivers, product documentation, Redbooks, and white papers. Tickets can be created through the support portal.

Connect to the portal →

 

Resources

Online help

Visit the IBM Aspera on Cloud help center to find what’s new in our help resources, trending articles, admin help, user training, and more.

Visit the help center (link resides outside IBM)

Downloads

Explore available downloads for IBM Aspera software and view the latest product updates.

Download your software

Developer support

The Aspera Developer Center provides comprehensive technology integration resources for Aspera developers, including guides, reference information and sample code.

Start coding

Support FAQs

How do I create tickets through the Support portal?

Tickets can be submitted and tracked in the new IBM Support portal, which offers the following self-service capabilities:

  • Ticket creation/updates
  • Securely attach documents, files and logs for review by Support
  • Simplified search capability to view ticket history and knowledge base artifacts

How do I open and manage cases in the IBM Support portal?

How do I conduct a search in the IBM Support portal?

How do I access the IBM Support forums?

How do request access to my company's IBM Support account?

How do manage my IBM Customer Number (ICN)?

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