IBM® Support Value Add Offering for Netcool® Impact Policy Enrichment provides a flexible solution for root cause analysis of critical problems, advice to minimize disruptions and proactive guidance in managing your policies.
Personalized technical advice
An IBM Support Engineer will contact you remotely to provide personalized advice and answer questions on your custom policy statements that are typically outside the scope of your base contract.
Apply best business practices
Receive advice on your policy statements and have confidence that your policies are functioning properly by modifying existing policies, creating new policies and enriching your events with information for data stores.
Block hours of support
Purchased in 8-hour blocks, an IBM Support Engineer can provide key advice and tips to configure your policies and make it easier to handle and respond to event and status data.