Advanced analytics and ATM device operations data from IBM Multivendor ATM agent software to identify potential concerns and schedule proactive support services before customer service is disrupted.
End-to-end accountability reduces cost by 15% - 30% using standardization, automation and consolidated management for multivendor ATM and branch monitoring and maintenance.
Enables higher first-time fix rate and ensures critical problems receive the highest level of support.
Global insights and experience from maintaining 155K ATMs (80K in managed service environments), of >11 vendors, 5.5 million end users and mobility devices for 1,400+ financial institutions.
IBM Multivendor ATM software suite extended from IBM eSSAF Multivendor ATM Application for integration of OEM ATM hardware and drivers for financial institutions since year 2000.
Ability to integrate across vendors with eSSAF, supporting software for monitoring device and transaction, managing and deploying ATM, plug-in apps for legacy ATM, web and omni-channel access.