While talent acquisition is changing rapidly in a post-recession world, the retail industry faces a unique set of challenges for identifying and attracting talent.

What you will learn in this session:

  • How retail organizations face specific challenges including complex customer expectations of highly knowledgeable salespeople, lack of a recruitment function, possibility of franchise models, and the need to align the candidate and customer experiences.
  • How retail organizations will need a recruitment strategy that aligns candidate and customer experiences, gives line managers accountability, defines the process to identify critical job roles and identifies gaps between current and future skills.
  • How technology has drastically evolved to support retail organizations.