What it can do for your business

IBM® Watson Explorer is a cognitive search and content analysis platform that enables you to gain insights from your data. The solution allows you to search and analyze structured, unstructured, internal, external and public content to uncover trends and patterns. These insights help you improve decision-making, customer service and ROI. Leverage built-in machine learning, natural language processing and next-generation APIs to gain more value from your data. With analysis and insight, you gain a complete view of customers, in context, to help you improve your business.
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Improve customer engagement

One bank used Watson Explorer to increase customer interactions from 40 to 92 percent, transforming the way it engages with its customers.

Achieve increased savings

For call centers, unified data access can reduce average call handling times. Reducing one second off per call can result in $1 million in annual savings.

Reduce response times

For an international insurance company, which processes millions of claims each year, a complex claim that took 2 days to process can now be completed in 10 minutes.

Key features

  • Powerful indexing and search
  • Advanced content analysis
  • Cognitive capabilities
  • Application builder
  • Reliable scale and speed
  • Connect all available data
  • Hybrid cloud architecture

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Powerful indexing and search
Powerful indexing and search
Advanced content analysis
Advanced content analysis
Cognitive capabilities
Cognitive capabilities

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