Training on the IBM Phytel Outreach for phone, email, and text patient communications. Includes information on protocols, end-user workflows, and Opt Out.

Training manual includes the steps for using IBM Phytel Outreach.  From start to finish, what to say to the patient when they call, how to look patients up in the system, and to how to get support.

A list of common questions and scenarios for the IBM Phytel Outreach system.

Guide to be used to create new user accounts and/or edit existing user accounts.

Training on the IBM Phytel Remind appointment reminder system for phone, email, and text reminders.  Includes information on Alert Notifications, Resend Notifications, Provider Change Request Form, and Opt Out.

Training manual includes the steps for using Remind. From start to finish, how to look for the status of calls in the system,  how to identify calls with different status' and the appropriate workflows, how to opt patients out and to how to get support.

A list of common questions and scenarios for the IBM Phytel Coordinate system.

Guide to be used to create new user accounts and/or edit existing user accounts.

Training for setting up, printing, saving, and working with different types of work lists.

This video training will walk you through the steps in setting up, customizing, saving, printing and planning appointments with a Visit Preparation view.

A list of common questions and scenarios for the IBM Phytel Outreach appointment confirmation system.

This guide walks you through how to use IBM Phytel Coordinate to generate a patient cohort and send those patients phone and email campaigns specific to COVID-19 messaging.