SR was shutdown for all users on November 17, 2022.
For Lenovo Products covered by Lenovo warranty or maintenance agreement:
For all other products, including Lenovo Products covered by IBM maintenance agreement:
For Company IDs (such as Brocade, NetApp, Lexmark, and others)
If you have issues accessing MTSA, please contact your PMO.
For Lenovo Products covered by Lenovo warranty or maintenance agreement:
- Please visit datacentersupport.lenovo.com.
- Once submitted, eTicket status updates can be viewed by consulting Repair Status on support.lenovo.com.
For all other products, including Lenovo Products covered by IBM maintenance agreement:
- Please visit MTSA at managedtechnicalsupportaccess.com/mtsarva/selfregister.html.
- You must create a user account before you can log in to the application.
- After logging in, choose "Submit a New Service Request" and follow the instructions on the form.
- Tickets created in MTSA for Lenovo products can be managed at managedtechnicalsupportaccess.com/mtsarva/lenovo.html.
For Company IDs (such as Brocade, NetApp, Lexmark, and others)
- Please first register your user id and password at: managedtechnicalsupportaccess.com/mtsarva/selfregister.html.
- Next contact your PMO to associate your userid with your Company ID.
- Once your PMO’s request has been addressed, you may login at: managedtechnicalsupportaccess.com/mtsarva/login.html.
If you have issues accessing MTSA, please contact your PMO.