Troubleshooting
Problem
File Gateway Consumers are periodically receiving zero-byte files, but the logs show that the files received from the Producer are not zero byte files.
Symptom
- Consumer receives zero-byte files.
- Logs and communications screen show that file received from the Producer are not zero-byte files.
- Can find the file, but it is not in the designated shared file storage area.
[{"Product":{"code":"SS4TGX","label":"IBM Sterling File Gateway"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"}],"Version":"5.2.4","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
More support for:
IBM Sterling File Gateway
Software version:
5.2.4
Operating system(s):
AIX
Document number:
235521
Modified date:
20 November 2019
UID
swg21661110
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