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You see LDAP error code10 when accessing FileNet Content Manager Workplace application

Troubleshooting


Problem

When logging into Workplace, you receive the error 'LDAP error code 10'

Symptom

Below is the snippet of the Workplace stack trace during logon failure :

Caused by: com.ibm.websphere.wim.exception.WIMSystemException: CWWIM4520E The 'javax.naming.PartialResultException: [LDAP: error code 10 - 0000202B: RefErr: DSID-0310063C, data 0, 1 access points ref 1: 'server1.se.root.ca.us']; remaining name 'CN=xxxx,OU=Users,OU=Administration,OU=xxxx,DC=xx,DC=root,DC=ca,DC=us'; resolved object com.sun.jndi.ldap.LdapCtx@23bc23bc' naming exception occurred during processing. Caused by: com.ibm.websphere.wim.exception.WIMSystemException: CWWIM4520E The 'javax.naming.PartialResultException: [LDAP: error code 10 - 0000202B: RefErr: DSID-0310063C, data 0, 1 access points ref 1: ''server1.xx.root.ca.us'

[{"Product":{"code":"SSNVNV","label":"FileNet Content Manager"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Content Engine","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"4.5.1;4.5.0;4.0.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
28 April 2025

UID

swg21422365

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