Troubleshooting
Problem
You get error opening a Case or Task in Case client: 'An unexpected error occurred'.
In IBM Content Navigator's logs, you see error: 'org.apache.commons.json.JSONException: The value for key: [externalDataIdentifier] was null. Object required'.
Symptom
The IBM Content Navigator's logs shows error: 'org.apache.commons.json.JSONException: The value for key:[externalDataIdentifier] was null. Object required'.
Error stack trace:
[10/5/22 11:48:02:141 CDT] 000000df SystemOut O CIWEB.ICMAPIPlugin Error: [user@ip] [REQUEST 20] com.ibm.ecm.extension.icm.services.impl.StepElementService.execute() com.ibm.casemgmt.api.exception.CaseMgmtException: FNRPA0087E An unexpected error occurred. at com.ibm.casemgmt.api.exception.CaseMgmtException.createException(CaseMgmtException.java:112) at com.ibm.casemgmt.api.exception.CaseMgmtException.access$1800(CaseMgmtException.java:62) at com.ibm.casemgmt.api.exception.CaseMgmtException$ClassBridgeImpl.createException(CaseMgmtException.java:457) at com.ibm.casemgmt.intgimpl.externdata.ExternalDataService.processResponse(ExternalDataService.java:293) at com.ibm.casemgmt.intgimpl.externdata.ExternalDataService.fetchExternalProperties(ExternalDataService.java:179) at com.ibm.casemgmt.intgimpl.externdata.ExternalCaseType.fetchExternalProperties(ExternalCaseType.java:79) at com.ibm.casemgmt.api.Case.processExistingInstanceProperties(Case.java:1025) at com.ibm.casemgmt.api.Case.loadProperties(Case.java:1406) at com.ibm.casemgmt.api.Case.getProperties(Case.java:1385) at com.ibm.casemgmt.api.tasks.WorkItem.initializeStep(WorkItem.java:354) at com.ibm.casemgmt.api.tasks.WorkItem.fetchInstance(WorkItem.java:201) at com.ibm.ecm.extension.icm.services.impl.StepElementService.onExecute(StepElementService.java:176) at com.ibm.ecm.extension.icm.services.ICMBaseService.execute(ICMBaseService.java:170) at com.ibm.ecm.util.PluginUtil.invokeService(PluginUtil.java:1746) at com.ibm.ecm.struts.actions.PluginAction.executeBaseAction(PluginAction.java:139) at com.ibm.ecm.struts.actions.BaseActionHandlerImpl.executeAction(BaseActionHandlerImpl.java:475) at com.ibm.ecm.struts.actions.BaseAction.execute(BaseAction.java:76) at com.ibm.ecm.jaxrs.Actions.doExecute(Actions.java:786) at com.ibm.ecm.jaxrs.Actions.loadAndExecuteAction(Actions.java:757) at com.ibm.ecm.jaxrs.Actions.handleAction(Actions.java:115) at com.ibm.ecm.jaxrs.Actions.handlePostActions(Actions.java:155) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:90) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55) at java.lang.reflect.Method.invoke(Method.java:508) at com.ibm.ws.jaxrs20.server.LibertyJaxRsServerFactoryBean.performInvocation(LibertyJaxRsServerFactoryBean.java:659) at com.ibm.ws.jaxrs20.server.LibertyJaxRsInvoker.performInvocation(LibertyJaxRsInvoker.java:108) at org.apache.cxf.service.invoker.AbstractInvoker.invoke(AbstractInvoker.java:96) at com.ibm.ws.jaxrs20.server.LibertyJaxRsInvoker.invoke(LibertyJaxRsInvoker.java:174) at org.apache.cxf.jaxrs.JAXRSInvoker.invoke(JAXRSInvoker.java:191) at com.ibm.ws.jaxrs20.server.LibertyJaxRsInvoker.invoke(LibertyJaxRsInvoker.java:346) at org.apache.cxf.jaxrs.JAXRSInvoker.invoke(JAXRSInvoker.java:101) at org.apache.cxf.interceptor.ServiceInvokerInterceptor$1.run(ServiceInvokerInterceptor.java:73) at org.apache.cxf.interceptor.ServiceInvokerInterceptor.handleMessage(ServiceInvokerInterceptor.java:111) at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:309) at org.apache.cxf.transport.ChainInitiationObserver.onMessage(ChainInitiationObserver.java:136) at org.apache.cxf.transport.http.AbstractHTTPDestination.invoke(AbstractHTTPDestination.java:280) at com.ibm.ws.jaxrs20.endpoint.AbstractJaxRsWebEndpoint.invoke(AbstractJaxRsWebEndpoint.java:147) at com.ibm.websphere.jaxrs.server.IBMRestServlet.handleRequest(IBMRestServlet.java:192) at com.ibm.websphere.jaxrs.server.IBMRestServlet.doPost(IBMRestServlet.java:150) at javax.servlet.http.HttpServlet.service(HttpServlet.java:707) at com.ibm.websphere.jaxrs.server.IBMRestServlet.service(IBMRestServlet.java:138) at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1235) at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:779) at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:478) at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:179) at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:143) at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:96) at com.ibm.ecm.filters.ESAPIWafFilter.doFilter(ESAPIWafFilter.java:265) at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:197) at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:90) at com.ibm.ecm.filters.CORSFilter.doFilter(CORSFilter.java:82) at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:197) at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:90) at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:979) at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1119) at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:82) at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:966) at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1817) at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:382) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:465) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:532) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:318) at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:88) at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1833) at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175) at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217) at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161) at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138) at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204) at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775) at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905) at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1909) Caused by: org.apache.commons.json.JSONException: The value for key: [externalDataIdentifier] was null. Object required. at org.apache.commons.json.JSONObject.getString(JSONObject.java:1084) at com.ibm.casemgmt.intgimpl.externdata.ExternalDataService.processResponse(ExternalDataService.java:284) ... 69 more
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS8JB4","label":"IBM Business Automation Workflow"},"ARM Category":[{"code":"a8m0z000000cwFFAAY","label":"Case Management-\u003ECase Client\/App Usage"}],"ARM Case Number":"TS010832630","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
More support for:
IBM Business Automation Workflow
Component:
Case Management->Case Client/App Usage
Software version:
All Versions
Document number:
6828463
Modified date:
10 October 2022
UID
ibm16828463
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