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Workflow processes fail to launch from the Business Automation Workflow Case client

Troubleshooting


Problem

Workflow processes fail to launch from the Business Automation Workflow Case client 

Symptom

After you launch a workflow process in the Business Automation Workflow Case client, the workflow process is not seen in the in-baskets. The Process Portal dashboards do not display the workflow. The Content Platform Engine SystemOut.log file shows has the following entries:
SystemOut     O BPMInvokerServlet.doPost: /bpminvoke
SystemOut     O INVOKE.execute
SystemOut     O com.ibm.icm.BPMInvoker.invokeWithObjects:STARTS..
SystemOut     O BPMInvoker: in the run method..
...
WSSUserRegist E   CWWSS7062E: Failed to check username [bpmadmin] and password in the UserRegsitry: com.ibm.wsspi.wssecurity.core.SoapSecurityException: com.ibm.websphere.security.auth.WSLoginFailedException: CWWIM4513E  The password match failed for the 'bpmadmin' principal name.
...
Caused by: com.ibm.websphere.wim.exception.PasswordCheckFailedException: CWWIM4513E  The password match failed for the 'bpmadmin' principal name.

Document Location

Worldwide

[{"Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS8JB4","label":"IBM Business Automation Workflow"},"ARM Category":[{"code":"a8m0z000000cwFFAAY","label":"Case Management-\u003ECase Client\/App Usage"}],"ARM Case Number":"TS004872202","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"19.0.0"}]

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Document Information

Modified date:
02 February 2021

UID

ibm16410766