Troubleshooting
Problem
You are experiencing a problem with WebSphere Message Broker (WMB) or IBM Integration Bus (IIB) and would like to know what documentation you must collect. MustGather documents explain how to troubleshoot a problem by yourself, how to generate diagnostic data when the problem is happening, how to collect the available data from your system, and how to share that data with IBM support.
Resolving The Problem
MustGather technotes provide a detailed description of the documentation required by the support team to diagnose your problem.
Select the operating system where your problem occurs:
UNIX and Linux
Windows
z/OS
Other Related Documents
IIB and WMB for UNIX and Linux components
Click on the problem or component that best describes your problem. This will provide you with a listing of the documentation that the support team requires to diagnose your problem. It might also include diagnostic hints and tips that will aid in diagnosing and solving problems.
- Adapters
- Application Message Flows, Message Sets, and ESQL
- Database (Broker or Application)
- Default Configuration Wizard
- Deploy
- Documentation (Incorrect or Missing)
- FTE
- Global Cache
- Memory growth problems
- Application hang, High CPU and Performance problems
- HTTP Listener
- Installation or Uninstallation
IIB and WMB for Windows components
Click on the problem or component that best describes your problem. This will provide you with a listing of the documentation that the support team requires to diagnose your problem. It might also include diagnostic hints and tips that will aid in diagnosing and solving problems
- Adapters
- Application Message Flows, Message Sets, and ESQL
- Database (Broker or Application)
- Default Configuration Wizard
- Deploy
- Documentation (Incorrect or Missing)
- FTE
- Global Cache
- Memory growth problems
- Application hang, High CPU and Performance problems
- HTTP Listener
- Integration Server or Execution Group
IIB and WMB for z/OS components
Click on the problem or component that best describes your problem. This will provide you with a listing of the documentation that the support team requires to diagnose your problem. It might also include diagnostic hints and tips that will aid in diagnosing and solving problems.
Other Related Documents
WebSphere Message Broker trace
Index: WebSphere Message Broker trace directions
WebSphere MQ Trace
MustGather: Directions to start, end and format trace
WebSphere MQ MustGather
MustGather: Read first for WebSphere MQ
[{"Product":{"code":"SSNQK6","label":"IBM Integration Bus"},"Business Unit":{"code":"BU004","label":"Hybrid Cloud"},"Component":"Documentation","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"},{"code":"PF035","label":"z\/OS"}],"Version":"10.0;9.0","Edition":""},{"Product":{"code":"SSKM8N","label":"WebSphere Message Broker"},"Business Unit":{"code":"BU004","label":"Hybrid Cloud"},"Component":"Documentation","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"},{"code":"PF035","label":"z\/OS"}],"Version":"7.0;8.0","Edition":"All Editions"}]
Product Synonym
WMB MB WebSphere Message Broker MQ Integrator WBIMB WBI-MB MQSI WMQI