IBM Support

Windows Installer Coordinator install phase may loop or hang

Troubleshooting


Problem

IBM Spectrum Protect Client installation may hang on Windows Server Platforms

Symptom

The installation package will be executed successfully and begin the installation processes of the features selected for install, however right before the install completes the Windows Installer Coordinator window will appear hung and stop the progression of that installation as illustrated below:

Environment

Windows Server 2008, 2012, 2016 (standard or R2)

Resolving The Problem

The work around is as documented in the Microsoft KB article:

Login as either Domain administrator or local administrator, run GPEDIT.MSC from cmd.exe running as Administrator.

After, navigate to the below group policy directory tree:


Local Computer Policy (MMC + Group Policy ObjectEditor)\Computer Configuration\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Application Compatibility

Turn off Windows Installer RDS Compatibility





This may require changes in group policies by a domain administrator if your environment has enforced group policies that are propagated from the domain controller.

[{"Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Product":{"code":"SSEQVQ","label":"IBM Spectrum Protect"},"Component":"Client","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.1.3;7.1.4;7.1.5;7.1.6;7.1.7;8.1;8.1.1;8.1.2,8.1.6","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]

Product Synonym

TSM

Document Information

Modified date:
10 April 2019

UID

swg22007702