Windows - Full Java

Answer

Dear

Thank you for contacting the IBM Global Support. It appears the issue you are experiencing may be caused by Java which is a program required to run the assessments. You may not have the most current version of Java or you have multiple versions conflicting with one another.

You will need to access the assessments from a computer and please use Internet Explorer Mozilla Firefox version 51 and below or Firefox 52 ESR?as these are the supported browsers for the testing site. Unfortunately our Java based assessments are not compatible with Google Chrome Microsoft Edge (darker blue ?E? icon) or Mozilla Firefox version 52.

Check Firefox Version

Before we are able to start the troubleshooting steps please safely log out of your session.

PC (Windows Operating System):

• Hold down the Ctrl Alt and Delete buttons at the same time. This will cause a menu to appear on your screen.
• Select the Task Manager option.
• Select the Applications tab.
• Select your internet browser?s icon then click End Task.
• Repeat this step until all browser web pages are closed.

• Go to www.java.com
• Click on Free Java Download
• Click on Agree and Start Free Download
• Choose the Run option.
  • If using Mozilla Firefox you will need to save the file.
  • The file will then appear in a window containing your recent Downloads.
  • Locate your Downloads by pressing [CTRL] + [J] on your keyboard
  • Double click on the file to open it
  • Select Run
• Click on Install
• It may prompt you to install an additional toolbar. This is NOT required. Please un-check this or choose Do not update browser settings and click on next.
• When you have completed the installation you will receive the message that says ?You have successfully installed Java?.
• Click on Close
• Another window will appear. Click on Verify Java Version
• Click on Run
• If you have the latest version of Java and there are no conflicting versions on your computer you will receive the message that says ?You have the recommended Java Installed?.
  • If the Java dectection finds an out of date version on your computer please run the Java Uninstall Tool to remove it.
• Close the browser and restart your computer.
• Once the computer restarts please log back into your session and try the test again.

If you continue to experience issues with assessment you may also need to Enable Java in your browser.

Enable Java in Internet Explorer.

Enable Java in Mozilla Firefox.

If the installation was unsuccessful you may want to uninstall the Java on your computer and reinstall it to correct any configuration issues.

To Remove Older Versions of Java Please Click Here

If this does not resolve your issue please feel free to contact our help-desk via telephone at?(855) 306-1669 or reply via email to ProveitSupport@us.ibm.com for support. Thank you!

Sincerely