IBM Support

"Windows cannot open the folder" error when trying to open or extract one of the BPMN 2.0 compressed/zip files

Troubleshooting


Problem

After having installed one of the 8.5 Industry Models SOA offerings (e.g. IBM Banking Process and Service) and when trying to open or extract one of the BPMN 2.0 compressed/zip files (e.g. BPS85_APM_BPMN20.zip), the following error appears ""Windows cannot open the folder. The Compressed (zipped) Folder is invalid."

[{"Product":{"code":"SSRA3Z","label":"IBM Banking Process and Service Models"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSRASJ","label":"IBM Insurance Process and Service Models"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Banking Process and Service Models

Software version:
8.5.0

Operating system(s):
Windows

Document number:
497163

Modified date:
16 June 2018

UID

swg21641477

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