Troubleshooting
Problem
User's client PC is based on Windows 8.
User launches Windows Remote Desktop Connection (RDC), and connects to a Windows 2012 server desktop. From here the user launches the Controller 'local' client. User logs into Controller.
- Everything looks OK initially.
However, if the user launches a Java based function (for example 'Command Center', 'Maintain Jobs > Define' or 'Help > System Info') then:
1. The entire window shrinks and cannot be resized larger again
2. Some fonts may become unreadable (because they no longer fit into their boxes and are cropped)
Symptom
Steps to reproduce the problem:
1. Logon to a Windows 8.1 machine
2. Open 'Control Panel'
3. Click 'Appearance and Personalization'
4. Click 'Display'
5. Enable (tick) the box 'Let me choose one scaling level for all my displays'
6. Choose 'Custom Option'
7. Select: 150
8. Apply.
9. Reboot the Windows 8.1 PC
10. Use the Microsoft RDC client to remotely connect to a Windows 2012 Server (for example the Controller application serveR) with has the Controller local client (CCRLocalClient.MSI) installed
- IMPORTANT: *** Using this MSI installed version of Controller Client (CCRLocalClient.MSI) is essential ***
11. Launch the Controller local client
12. Click 'Company > Command Centre'
- As it opens, you will see the Command Centre and the whole Controller windows shrink.
13 Click 'Help > System Info' (or any other session where text appears)
- Note that the fonts are all cropped and hard to read:
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.0;10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21883699