Troubleshooting
Problem
Wincollect agent is unable to register with the configuration console and displays the following authorized token errors in WinCollect.log when an agent is installed, reinstalled, or migrated:
"Unable to register instance because Auth Token is wrong:"
"Unable to register instance: Invalid Auth Token"
Symptom
Errors similar to the following appear in qradar.log:
Example 1: The authorized service token used at installation time is incorrect.
[ecs-ec] [WinCollectConfigHandler_36] com.q1labs.sem.semsources.wincollectconfigserver.requestprocessors.RegisterInstanceProcessor: [ERROR] [NOT:0000003000][IP ADDRESS/- -] [-/- -]Unable to register instance because Auth Token is wrong:
[ecs-ec] [WinCollectConfigHandler_36] at java.lang.Thread.run(Thread.java:798)
Example 2: This issue from the qradar.log indicates an error in the encrypted authorized service token on the WinCollect agent.
[ecs-ec] [WinCollectConfigHandler_20] com.q1labs.sem.semsources.wincollectconfigserver.requestprocessors.RegisterInstanceProcessor: [ERROR] [NOT:0000003000][-/- -] [-/- -]Unable to register instance: Invalid Auth Token (WyMh+1111+111111111111111111111111DQXM2q+CHiRsw98C1111111111111111eOvC3RqyqAfJDySkmX/1Dg1111111111111BLw6Qouw5/tb6111111uxN4D0K61111111111111111111uW4qtnfs11111O71111111111111110A5K6Kk)
[{"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"WinCollect","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
15 May 2023
UID
swg21992950