Troubleshooting
Problem
What to do when a WinCollect Agent in a deployment stopped sending events and is reporting the following error in the device log of the stopped agent: "Error code 0x06B5: The interface is unknown."
Symptom
This article describes how to troubleshoot WinCollect Error code 0x06B5: The interface is unknown.
If your agent runs into this error, the device log can display the following error message in C:\Program Files\IBM\WinCollect\logs\WinCollect_Device.(timestamp).log:
ERROR Device.WindowsLog.EventLogMonitor : Failed to open event log IP address [\\IP address:Security]; will try again in approx 60 seconds. Reason: Error code 0x06B5: The interface is unknown.
[{"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"WinCollect","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
10 May 2019
UID
swg21993362