Troubleshooting
Problem
This error relates to either a mismatch, or missing certificate issue between the Windows Server and the QRadar appliance.
Symptom
WinCollect Server system log will display this error:
The configuration server registration failed with response code 0x80000003 (The certificate presented by the configuration server was either missing or its chain was not validated/trusted); will try again later.
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwtwAAA","label":"WinCollect"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"and future releases;7.5.0"}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
19 June 2026
UID
swg21973645