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While upgrading database for Atlas, a "Cannot retrieve latest installed schema version" error message is seen

Troubleshooting


Problem

Attempting to upgrade Atlas results in the following error message: *** ERROR: Cannot retrieve latest installed schema version

Cause

Database client/server issues, or configuration issues.

Diagnosing The Problem

Check the smf_properties.ini file to ensure the database connection information entered here is correct, and can be used to connect to the database outside of Atlas.

Resolving The Problem

The most common cause for this issue is incorrect details in the smf_properties.ini file. Make sure the connection information entered here. See this documentation for how to correctly configure this file.

If the information configured is correct and works outside of Atlas, there may be an issue with the database client. Common problems could be:

  • Mismatched database client vs database server versions
  • 32 bit client vs 64 bit server (or vice versa)
  • Network connectivity issues.

Even if the database connection is successful, these issues may only arise when the upgrade script is ran.

The best way around these problems is to perform the upgrade directly on the database, instead of on a remote client machine.

[{"Product":{"code":"SS5JP8","label":"Atlas eDiscovery Process Management"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"6.0","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

More support for:
Atlas eDiscovery Process Management

Software version:
6.0

Operating system(s):
Linux, Solaris, Windows

Document number:
278509

Modified date:
17 June 2018

UID

swg21982782

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