Question & Answer
This document explains which files and folders need to be excluded from automatic file virus scanning.
You must have all anti-virus software turned off during install of Cognos Analytics products, or the installation may fail.
Anti-Virus exclusions can include simply the top level directory e.g. cognos or cognos/c11 or analytics. Essentially, all *.exe's processes should also be excluded from "in memory scanning" in order to avoid any socket related errors when they are also scanned by Intrusion Detect Systems.
For a more detailed list, ensure that the following files and folders are excluded:
Example c:\Program Files\ibm\cognos\c11\configuration\
Exclude files of type:
The configuration folder is a tree structure with several levels. Exclusions should apply to the folder levels and any other subfolder level below.
Example c:\Program Files\ibm\cognos\c11\temp\
The temp folder is used by Cognos Analytics to store temporary files used for local operations or cached data. Files in this folder don't have any extensions. Files can be differentiated based on their prefix, ex: 'uda*'. The recommendation is that the entire folder and subfolder structure is excluded from access scanning.
You can inside Cognos Configuration set the environment value for TEMP files to something else than default - if you set to d:\temp you must exclude that folder also from the anti virus scan software.
bin and bin64
<c11_location>\bin and <c11_location>\bin64
The bin and bin64 folder both have a tree structure with several levels. Exclusions should apply to the folder levels and any other subfolder level below.
These files are needed to run the IBM Cognos server.
File types to exclude: *.mdc
The cubes folder is divided into various sub-folders with different levels. Exclusion should apply all folder levels below.
Example c:\Program Files\ibm\cognos\c11\ logs\
File types to exclude:
cbs* (Note: exclude on prefix, the 'cbs*' files does not have extensions)
The logs folder is also a tree structure with different levels below. Exclusions should apply to all levels below.
Example c:\Program Files\ibm\cognos\c11\data\
File types to exclude:
The runtime models folder is a tree structure with sub-levels. Exclusions should apply to all levels below.
15 June 2018