Troubleshooting
Problem
When trying to access the Cognos URL from IBM Enterprise Records administration client, the user receives a Windows Security dialog followed by an error.
Symptom
After completing all of the steps needed to setup Kerberos Single Sign-on (SSO) with Active Directory in Cognos using the Microsoft IIS 7.5 Web server, the user is prompted for his credentials when trying to access, for example:
http://MyReportServer.MyDomain.com/ibmcognos/
After the correct credentials are entered, the user receives a 401 unauthorized error.
For more detailed information, refer to the documents listed in the Related Information section.
[{"Product":{"code":"SSNVVQ","label":"IBM Enterprise Records"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"5.1.2","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
17 June 2018
UID
swg21659267