Troubleshooting
Problem
When you open the Rational DOORS help from within the client, an error might occur: "Failed to create the Java Virtual Machine." This error occurs if you are working in a Rational DOORS client that was launched by using an icon, menu command, or shortcut whose path contains special characters or non-English characters. Desktop icons and the Start menu commands might include the path with the user name. For example, Desktop icons are typically stored in the user name directory: C:\Users\user_name\Desktop. If the user name includes special or non-English characters, paths to executable files from those icons will include these characters.
[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Documentation","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.5;9.5.0.1;9.5.1;9.5.1.1;9.5.1.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
01 May 2020
UID
swg21635716