Troubleshooting
Problem
The system has recently been upgraded from Case Manager 5.3.3.x to Business Automation Workflow 20.0.0.2. The Business Automation Workflow is configured to use external Content Navigator and external Content Platform Engine. After the upgrade, when accessing a solution using a url: https://<icnserver>:<port>/navigator/?desktop=<desktopname>, it's prompted to login and after the successful login it generates the following error occurred: Error: xhrFailed Contact your system administrator and provide the information that is contained in this message.
Symptom
Here is the screen capture of the actual error:
Document Location
Worldwide
[{"Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS8JB4","label":"IBM Business Automation Workflow"},"ARM Category":[{"code":"a8m0z000000cwFFAAY","label":"Case Management-\u003ECase Client\/App Usage"}],"ARM Case Number":"TS005254440","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]
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Document Information
Modified date:
24 February 2022
UID
ibm16436419