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When LDAP or LLLDAP authentication is enabled, the Taskmaster Server hangs when a specific user logs in.

Troubleshooting


Problem

When LDAP or LLLDAP authentication is enabled, the Taskmaster Server hangs when a specific user logs in,  causing wTM and other clients to appear unresponsive. 
A restart of all components is required to get  Datacap working again.

Symptom

Windows Application event logs from Taskmaster server show an error from TMS.exe caused by WLDAP32.dll : 
TMS.exe 
   9.1.1.73 
   5c714568 
   WLDAP32.dll 
   6.3.9600.16384 
   52157da7 
   c0000005 
   00005b67 
   6a8 
   01d4d76728b351e0 
   C:\Datacap\Taskmaster\TMS.exe 
   C:\Windows\SYSTEM32\WLDAP32.dll 
   0f7f6412-44e1-11e9-80dc-0050568c4015 
    
While TMS.logs record an UNHANDLED ERROR: C0000005  (ACCESS_VIOLATION):

================================================
WARNING; ERROR; Unhandled Exception;
UNHANDLED ERROR: C0000005  (ACCESS_VIOLATION)
Fault process: <C:\Datacap\Taskmaster\TMS.exe>
CurrentProcessId:    000006A8
CurrentThreadId:    00000C58
Fault address:  75EF5B67 01:00004B67 in <C:\Windows\SYSTEM32\WLDAP32.dll>

Document Location

Worldwide

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Document Information

Modified date:
08 September 2020

UID

ibm10878829

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